How To Successfully Manage Online Reviews in 2021

How To Successfully Manage Online Reviews in 2021

The majority of consumers make purchasing decisions, in part, based on online reviews. They have become a critical component of a solid marketing plan. Our special guest, Andres Escobar from ReviewBiz, is going to share how to successfully manage online reviews for your business.

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How To Successfully Manage Online Reviews in 2021



Tim Fitzpatrick
The majority of consumers make purchasing decisions, in part based on online reviews and online reviews have become a critical component to any solid marketing plan. That's why we've got a special guest today that specializes in online reviews.

Tim Fitzpatrick
And he is going to share with us how to successfully manage online reviews for your business. Hi, I am Tim Fitzpatrick with Rialto Marketing, where we believe marketing shouldn't be difficult. All you need is the right plan. I want to thank you so much for taking the time to tune in. I am super excited to have with me Andres Escobar from Review Biz. Andres, welcome and thanks for being here.

Andres Escobar
Thank you so much. Thank you so much. Well, if the camera shakes and I bump it.

Tim Fitzpatrick
Yeah, yeah, yeah. We got to be careful. You known dude I have a tendency sometimes of you know, I move my hands a lot when I talk and sometimes I hit my bar top here and you can hear that in the mic. And I actually had somebody one time beforehand, we were talking before we went on areas like, "Hey, what what's going on there?" And I was like, "Oh my God, I'm bumping my hands and I don't even realize it."

Tim Fitzpatrick
So it happens to the best of us. That's for sure. I will say for those people that are not watching and they're listening to this on the video side of this, Andres has like the fanciest background that out of anybody that I've interviewed. So super, super professional man. I am looking forward to digging into this today because online reviews to me, it's some of the lowest hanging fruit for businesses to really start gaining traction, helping build credibility and authority and trust.

Tim Fitzpatrick
And as you'll explain, online reviews do not have to be super difficult here. We just have to have the right systems in place to do it. So I am excited to dig into this. Before we do that, I want to ask you some rapid-fire questions to help people get to know you a little bit. Are you good to go?

Andres Escobar
Yeah. Yeah. So rapid-fire, I'm like, you've got M sixteen.

Tim Fitzpatrick
They're not quite that rapid-fire. That's OK. So when you're not working, how do you like to spend your time?

Andres Escobar
Man when I'm not working a couple of things right. And so what comes to mind is, you know, I have a family and that's super important. I wish I could spend more time with my family. You know, running a business is not you think, "Oh, you can have more free time" "No. You don't really." But I love it. And so I spend time with the family. I love to read nonfiction business books, I love reading the Bible.

Andres Escobar
I get excited in the morning just like, "OK, what is God's word to speak to me?" And it's interesting enough, it prepares me for the day. So that is super awesome to me. I really can't wait for that for myself. And so I actually like working out. You get to the point where you like you need it even though you're in pain, like I'm in pain right now with my right side back. My chiropractor said you're completely misaligned.

Andres Escobar
And so but I still got to work out. I still got you. You don't have to go so intense. It's got to do something, stay moving. And so I love working out, reading, spending time with the family. Eating. Who doesn't like eating? It's not like hard to but spending time with people. I honestly you know the core is the spending time with people. I love one on ones even though we're not in person it's almost like one on one. So I love this. I enjoy.

Tim Fitzpatrick
What's your hidden talent.

Andres Escobar
Oh man. My hidden talent. I can elevate the energy for anyone. If I see that they're down, I can get into the nitty-gritty and get them on a different paradigm, kind of like a mentality. I can shake them up a little bit and get them. And I'm an encourager. Yeah, that's my secret talet. Superpower.

Tim Fitzpatrick
I love it. That's a that's a very awesome hidden talent to have.

Andres Escobar
Thanks.

Tim Fitzpatrick
What's the best piece of advice you've been given?

Andres Escobar
You know, it came from my pastor and it probably it set in different ways and fashions, but don't despise small beginnings. You know, we just relaunched our YouTube channel. We were at eight subscribers. And in a matter of two, three weeks, say three weeks, we've got two to one hundred. And we're like super excited. It's like small win. But it's like in the whole comparison of YouTube, like one hundred subscribers, nothing.

Andres Escobar
But for us is awesome. So we were we're just elated and celebrating the fact that we got one hundred subscribers and who knows where that takes us. So I'll just buy small beginnings.

Tim Fitzpatrick
I love that. We all have to start somewhere so. What's one thing about you that surprises people?

Andres Escobar
You know, I, I did have you did alluded to that question and I had to ask people in the office and they said that surprisingly enough, I'm knowledgeable, you know, I don't know to take that as a compliment or, you know, you seem smarter than you look like. You look stupid.

Tim Fitzpatrick
Yeah.

Andres Escobar
So it's all good. I, I actually I love it. It's just, you know, I think we all are knowledgeable, you know, I had to get on the soapbox. I think we're all knowledgeable. We just don't appreciate ourselves enough to say, "Hey, you know, I have something of value to share with the world." And I think every one of us have has that.

Tim Fitzpatrick
So, yeah, I totally agree. What does success mean to you?

Andres Escobar
That has to be a happy medium between being content with what you have and being discontent knowing that there's more. Right. So success. I you know, I'm wealthy with many things in my life and some things are not. And so I just kind of know where in the the scale it's at and the graph or whatever you want to call it. "Oh hey, I'm here. They're OK. I need to get there where I don't want to go to" understand actually knowing yourself. So I think for the root of it is knowing who you are and what your purpose, that success. Complete success.

Tim Fitzpatrick
So where's your happy place?

Andres Escobar
Happy place. I would say I alluded to this before. I believe in God, Jesus Christ as my Lord and Savior. And when I'm worshiping and I'm in that place and I'm just raising my hands and just giving thanks and praise to him and it's my happy place that is where I feel like bliss. So there you go.

Tim Fitzpatrick
Awesome. What qualities do you value in the people with whom you spend time?

Andres Escobar
I would say honesty. Anda good a good work ethic and I wouldn't say, like, you know, you have to be like, you know, work hard, hard just knowing what you're good at and just doing that like that. That's great. I value that a lot.

Tim Fitzpatrick
Awesome. Thank you. Thank you for sharing that. I appreciate that. So tell us a little bit more about you and what you're doing with Review Biz and then we'll jump into talking about online reviews.

Andres Escobar
Yeah. So Review Biz came from just having knowledge in sales, marketing, and business automation. And there is a special component. It's like, I would say, the heart of this. And, you know, we inspire our client's customers to leave review. And the way we do that is we inspire them by every review that our clients get. We help our organization. We partner with organization that helps clean water for one family for one year, for every review. So it's super awesome. And it's just being a part of that is just helped us really connect with the people that see the vision on that part. And then we another thing we're doing is we have integration that helps us connect, make it easy. Like, you know, the process of asking for review is I talk to so many people, they try to figure it out like, "OK, well, we love reviews, but we ask them, we kind of giving them like a drawing" or, you know, "They're going to get 15 percent off next time", whatever they do, all these things. And they're not getting the the reviews. And so once they connect with us and and they see what we're doing, they don't have to overthink it. We plug and play and we get into a process that I'll share. And it's just it's great. It's people are getting results and not just reviews, but beyond reviews. The results that they want is more customers. And that's the end of what reviews get you.

Tim Fitzpatrick
So you're so with review because you guys are giving you guys provide them the tools that they need to consistently request, make it easy to leave reviews and then manage those reviews.

Andres Escobar
Oh yeah. One hundred percent. Yeah. It's you know, we take a lot of time in the beginning to set them up and do that and say we have a three step meeting. So we first meeting is just intake. We find out who they are, what they do and all that stuff we get into deep into their business a little bit. And then we set the platform and then we train them. Then after that, then we make sure everything's set up and everything's good and any questions they have and then they just rock and roll.

Tim Fitzpatrick
And how much what are your what are the monthly package ranges because they are paying monthly, right?

Andres Escobar
Yeah, yeah, definitely. So we have a two as three three packages. So it's eightynine dollars per month is our basic plan. And then our growth plan is one eighty nine per month and then custom. And custom, it just means that you have multiple locations and so you have multiple locations. We want to give you a break and we want to figure out what the right plan is for you and and how that would look. So we kind of work with you on that.

Tim Fitzpatrick
Go it. OK, so I mean, at this point, I think most people understand the importance of online reviews, but let's make sure we're on the same page. There's tons of people out there that are already doing marketing. Why do they need reviews if they haven't been focusing on them?

Andres Escobar
Right. So if they're doing marketing, that's fantastic. Like, don't stop doing that. That's that is the core of marketing, whatever you're doing. And so you can be marketing for getting followers, subscribers like we just did, getting leads. So depending what you're marketing for, that's awesome. What reviews becomes is a supplemental way to convert your marketing efforts. Right. So you're either going to attract or detract. So I have a referral partner. This guy sells CRM to gyms and we partnered up with him. And so one of his new customers has a two point two rating on Google. And he's like, "You need to talk to this guy." I'm like, "Yeah, what's right? Well, how did he get here? Like, what's the problem? He's going to you're going to get leads for him and they're going to see his reviews and be like, oh, I don't want anything to do with this guy." You know, and so we just become that little catalyst that's going to help them fill out that form. Click the button or whatever it is that you're looking to do with marketing, just to take them over to the other side and just convert. And then once you've got them in your place of business on the demo call, whatever it is that you're doing, that first level, then you can actually talk about your reviews. Yeah. You know, people love us the reason why I love this and this and that. You can see that in our reviews and that's going to help you close a sale. And that's huge. That's huge. And so you don't really have to do a lot of training your sales folks, because you can just show me your reviews and why people love you and you know more about your company because of the reviews. So that's why I think everyone needs reviews and not just one or two or five. You need hundreds, if not thousands of reviews because it's an ongoing thing. If you don't have a review for the last year, even if you don't have a review for the last two months, like, why don't they have to do they not how many customers are they seeing, they're really in business?

Tim Fitzpatrick
Yeah, yeah, it's getting reviews is not a one-time event. It is an ongoing process. The other thing that I think so that's really important to understand with reviews. The way I define marketing is marketing is getting someone who has a need or problem you can solve to know, like, and trust you, and reviews help with that like and trust part, you know, people make, and there's all kinds of statistics out there, you and I both know this Andres that, you know, I don't know how many percentage of people make buying decisions based on reviews, but it is really high whether you're selling products or services. You know, like, dude, I just went through and I had to get a painter for a rental property that I have. And what did I do? I went online. I typed in Denver painting, Denver paint, interior painting. I looked at who came up. I did not look at the organic search results. I looked at the map search results because map search shows the reviews. And there were there are three people in map search I looked at the first thing I looked at was how many reviews they had and what their rating was. Then from there I went and I looked at their websites. Did I like their websites? Do I like what they were saying? OK, cool. And then what did I start doing? I started calling. Did they pick up the phone and talk to me? Did I have to leave a message? If I had to leave a message, I didn't leave a message. I called the next person. So I called three people. I scheduled quotes and I went from there. But the reviews played a role in whether I chose to actually call or not.

Andres Escobar
Can I give some advice on this? Because I'll tell you right there is super key. So how did those three show up? And the reason and how they showed up is one, because of the keywords in their name. So the keywords in the Google listing maps is super important. Number two in the area, the location, right? So that's number two. Number three is reviews. Helps you pop up more and you can say, "Well, how come this one is there?" Well, it's a couple of combinations in and it's an algorithm that plays. But the more reviews you have, the better chances you are to be up top and that's going to help you convert as well. And so that's the but local, the name, and reviews help you get found more. Actually, the reviews actually when you look at the words used by your customers, those become keywords. Actually that I'm going to say before the actual review, like the rating or the value is those keywords that your customers use. So let your customers create content for you. Why do you have to out what am I going to talk about this week? Or, you know, actually let your customers tell you why they like you and then talk about that and let them be that user-generated content. It's an actual term. You can look it up. User- generated content.

Tim Fitzpatrick
That's a really important point to pull out here. The quality and quantity of reviews you have is a weighting factor in whether you show up in local search results. So you know how much of what percentage that is. It depends on who you talk to, but it is a weighting factor. They are important. So super, super important to to keep that in mind. So you kind of touched on this before. Let's dig into this. How many online reviews should a company have to be considered good? And I'm going to preface this by saying my guess is it kind of depends on what niche you're in and where your competitors are at. But let's dig into this.

Andres Escobar
Yeah, honestly, that is the key right there. Like, that's when you want to take a look and compare to your competition. Right. So so how can you stand out from your competition? And that is the key. Like, OK, so if your competition has, you know, five or ten reviews and that's basically and you look at in your whole area, you like expanding out and you're like, "Oh, I got a fifteen is the best one." Oh man you're going to be standing out with fifty. 50 is going to be great. And so just. But is that OK? Are you OK with settling for fifty? And that's funny because I was talking about this earlier, like you got to know what you're happy where you are, but you want to get more. And the reason why, because you know somebody else is going to come up behind you. Take your place. Because if you're not constantly getting those reviews then someone's going to take your place. They just need to hire a company like us that can really drive the generation part is super important, so, you know, I've seen reviews with gyms. We focus a lot of our clients are gyms. And, you know, big box gyms have three hundred plus reviews. So if you're a boutique gym and you only have 50 reviews, well, that's OK. And "I don't really compete because that's a different clientele." That's cool, but it's the gym. It's still a gym. And so you want do you want to stand out and then take away their business? That's the goal. That's the idea is like, you know, take away stand out from your competition. So that way you actually get a chance at that, you know. Now, that might not be the ideal customer for you, but at least you get the chance at that. At least you get that call. At least you get the opportunity to for them to fill out a form. If we get a free trial or a free downloadable document, whatever it is that you want to offer, give that opportunity to that, get that opportunity by having those reviews. And so the more so it's recency you got, how do we reduce the volume reviews and the ratings. So those are the three criteria you want to take a look at when you're looking at your competition and see where they're at and where you're at and then how do I get there? And so we'll talk about the process and things of that nature. But yeah.

Tim Fitzpatrick
Yeah. So do you own with companies like yours, you make it super easy for them to manage this process. But is there a, is there like a volume of customers that you look for each month where it makes sense? You know, like somebody like in my opinion, correct me if I'm wrong, but somebody that's working with, like, you know, a handful of clients a month, there's not a lot of volume there. You can pretty easily manage that with, you know, your email marketing software and sending people, you know, some automated emails to request reviews. Do you guys look for clients that have a certain number of a certain amount of volume each month where it's going to make sense to work with somebody like Review Biz?

Andres Escobar
Yeah, no, that's a great question. And, you know, I've done it all right. I've done it, not done it all, but I've done it with our platform, with different clientele. So if you have let's say you're good with getting three customers, handful of customers like you just said. You know, it's not ideal to have a platform like us. And the reason why is because we're reaching out to your past customers, but we're also reaching out to your future customers. And so we want to get a review from them as soon as possible. Give them some time to experience, and you know, they've trusted you. They purchase your product or service, give them some time and then reach out to review the time. And part of it is something that we talk about with our onboarding process. And then but if you're not getting, I would say, 15 or more customers per month, new customers per month, that is not like, you know, and that's like the cost. That's like the one you know, I have customers that get 30 to 50 new customers a month. That's perfect. That's great. Because, you know, and they asked me how many at the end of our onboarding, we talk about what does success look like to you? What do you think we're going to be able to get you? And say, "Oh, you're going to give us ninety percent of my my new customers, you'll be able to get some reviews." I had a client to that. I'm like, "No, we're not going to get 90 percent of your customers to leave a review. You know, I mean, that's totally impossible. Like, I want a 90 percent conversion rate. No, that's almost a nothing. Is that...

Tim Fitzpatrick
What do you guys typically see?

Andres Escobar
We see ten to twenty percent of the people that we're reaching out to leave a review. And texting is part of it. Right. And so we're doing email and texting and the timing and the way we do it. I don't know if you do this about me, but I have three years in the texting industry and I learned a lot. I learned a lot. And so I've learned as different strategies and different way to do it and to be surprised. You think it's so simple. It's actually semester stands for a simple messaging service. But in marketing, it can be complicated and if you're not doing it right, you can get a slap on the wrist or you can get annoy somebody. So yeah that's, that's my, my two cents.

Tim Fitzpatrick
I like that. So ten to twenty percent is a good range for people to shoot for. Let's make sure you've got realistic expectations here.

Andres Escobar
That's it. Manage expectations. That's how we keep our relationships in good standing.

Tim Fitzpatrick
Yeah this is awesome stuff, Andres. So let me ask you this because this is one of the most common questions that I get when I talk about online reviews is how do we, you know, how do we handle negative reviews? Because, look, none of us are perfect. Negative reviews are going to happen. Sometimes there's just people that like to complain and they're just going to complain no matter what the hell you do. So how do we handle negative reviews in a proper manner?

Andres Escobar
Man, that's so good. I love that question because it's people need to get out of negative reviews being a bad thing. It's not. It's really not a bad thing. It's giving you insight into your business and you really need to address it and pivot and figure out whether it's that person's the problem or it's you're the problem and you really got to get out of yourself. And the ego is a big, big issue. And I'm not judging anybody. It's I got it to like, OK, you know, they're just unhappy for whatever reason. And so. So how do you handle negative reviews? Well, we have a template, so we have I recommend having a nonemotional, nonfeeling template for negative reviews. And you basically have 10 different ways to answer negative reviews. And you can just cipher around and it's a template. You don't have to use it word by word. You can use it. "OK, I like this one" and then adjusted to respond to that. Respond to everything. Respond. I have customers that have, you know, ten reviews and I was like, respond right now, respond to those right now, like do that and then move forward and continue to respond. Our platform allows you to respond in an app. So that's really cool. You don't have to go a different place. You can actually hire somebody or give that hat to somebody in your office to just log into our platform. Or if you're doing it, you don't want our platform, fine no worries. It's OK, but you should have somebody reply to every single review. And so it gives you insight. Handling with a template is super important and then reach out to that person. It's a customer that's leaving you a review. You need to reach out to them and figure out how you guys can turn that bad review into a good review, so they can actually go back and change their rating and change the word.

Tim Fitzpatrick
I've seen people do that.

Andres Escobar
Yeah. So, so don't be afraid. Don't but address it as fast as possible. It's like how do you handle a bullet wound? Well you got to attend to it right away. It's a bullet wound, you know, you got to don't let it linger.

Tim Fitzpatrick
I want to pull out some a couple of things here that you mentioned, because I think they're really important and people can easily gloss over these. One, respond to all your reviews. Super, super important. I mean, it just shows that you're proactive and most people don't do it. So that's another way to differentiate yourself from your competitors. When they see that you're responding to your reviews, they're like, "Oh, my gosh, this is awesome."

Andres Escobar
Yes. They care. That's what gives them that.

Tim Fitzpatrick
Second, and nobody expects us to be perfect. So when you respond to a negative review, whether it's I love your suggestion about using some type of template because you don't want to get emotional, the way I've always recommended people handle it is respond with your template or your can response whatever it is, and take it offline, you know? "Hey, I'm so sorry that we fell short. We do everything we can. Please reach out to us, give me an email, give me a phone number. We'll do everything we can to resolve your issue." And drop it. That's all people want to know is if you drop the ball, are you going to do something about it? Because we've all been in that situation where it's like we paid somebody we weren't happy and it's crickets and it's like, dude, that is so lousy. But if you respond to those negative reviews, you respond to your positive reviews. There's there that gives them a comfort level and a trust level where they're like, "Hey, if they drop the ball, they're going to do what they need to do to take care of it."

Andres Escobar
Yeah, respond right away. And that's just like I do that the digital response that you can do from the reviews and then call them. And you're like, "I don't want to call them." Well, what if you don't get a hold of them, but you're going to wait for that? No, you what can you control? You can control your response and then call them email them and they get back to you. Great. If not, but then at least you respond that I'd had done it over with.

Tim Fitzpatrick
You've done what you can do.

Andres Escobar
You've done what you could do is what you need to control. That's it. And so, you know, you're not asking this question, but I'm going to give you this feedback. To me, a four point eight rating is super awesome. Like better than a 5.0. It's real. Authentic it. It makes sense, like, "OK, yeah, they're not perfect, but they're they're really close to perfect", and that's if you're comfortable with that, I think

Tim Fitzpatrick
This to add on that, because I agree with you, those negative reviews actually lend credibility to all your other reviews because nobody expects you to be perfect. So, you know, if you have a thousand reviews and you have a five-star rating, people are going to be like, "Dude, this is B.S. This is not accurate. There's no way. There's absolutely no way." So negative reviews are not a bad thing, as you touched on. One, it's a way to learn. Two, if you have if you're getting too many negative reviews like that person said, who has a two point two rating, man you have other issues in your business that you need to address and fix because you should not be getting that many negative reviews.

Andres Escobar
Yeah, that's a problem. And that's like you're literally bleeding out and your limb is missing. So it's like, come on, you need some. You need to do something. A medic beyond the medic. You need a surgeon.

Tim Fitzpatrick
Yeah. You got to fix these problems and then worry about your what you're going to do with the reviews. But I want to touch on something that comes up a lot, which is incentivizing for reviews, because I know some of the, you know, Yelp. I think Yelp does not like people asking for reviews, incentivizing for reviews. Some of the other reviews sites out there, kind of frown negatively on , you know, incentivizing and encouraging people to give reviews. What are your thoughts on that?

Andres Escobar
Yeah, when done right, it's great. And when done wrong, it's an example of done wrong is, "Hey, give you 10 percent off next time you come in and you don't have the wording underneath. No review required." Right. So, so that's that's the keyword. Like having if you're having the message it's like, "Hey, no review required but love for you to give me a review. And you know, next time you come in, regardless of you give me we'll give you 10 percent off." And so whether you just verbally saying it or you have it written in the front desk or you're emailing it, whatever it is, always having no review required is super important. And so I've seen it where, "hey, leave me review. Let me know when you do that and we'll put you into a drawing." Right. And you would think, "Oh, that's awesome." You're going to get a lot of reviews. No, like people just I don't know, like they just the way people are doing it, it is not very effective. And so you have to have like a system, an automated system. You know, you can use us or not use us. You know, feelings hurt at all, but having some kind of marketing automation tool that allows you to reach out and know when they've already left a review to stop reaching out, you know, super important. And, you know, the incentivizing part of it, the way we do it, I love it. Obviously, I'm being biased.

Tim Fitzpatrick
I know it's OK. Yeah, but walk us through that. Like, what do you see working from an incentive standpoint?

Andres Escobar
So this is a word that I had to learn how to say I'm not playing around is reciprocity. It's like a reciprocal but it's like you do it out of your good nature of it. You know, I was like, "Oh, you've done so much for me. I just my reciprocal was just kind of do something nice for you." And so I was talking to a boxing gym in Tampa and was like, "Yeah, people lead me reviews when I ask them because I do so much value, so much value." I'm like, "OK, cool." And I see you have a good amount of reviews and that's great. But if you forget then you're not. You've got to remember to ask. And so and that's this goes back to there. And I don't want to lose people, but just you know, the way we do it is for every review somebody leaves your gym or your dentist or your physical therapy location, whatever business you have, we're going to take care of helping one family get clean water for one year. And this is in the Nepal, Kenya, and Uganda. And the organization is about to expand into Egypt, which to me is super, super awesome, because where I got inspired about this was reading Exodus. And so it kind of like full circle for me, it's like I get excited about it, so we're going to help Egypt clean water and so it's awesome.

Tim Fitzpatrick
So that's something that you guys do at Review Biz.

Andres Escobar
Yeah. Yeah. So I would Review Biz and we partner up with an organization like we don't handle it, but we partner we've basically said, OK, so how this works, every review we get, we're going to help clean water for one family for one year.

Tim Fitzpatrick
That's awesome. I love that, and this has been really good. I think, people, if they don't understand the importance of reviews after this conversation, then they're probably not going to get it. You've brought up some really, really good points. Is there any last minute words of wisdom or guidance you want to leave us with?

Andres Escobar
Yeah, I guess. You know, I'm thinking about the beginning, like you tell, just by small beginnings, and I would say also like don't despise what somebody feels about like don't take it personal, like really don't think whatever people are saying online about you or your business, super important, like online reputation, as you can see, is super important for us and our customers. But don't take it personal. At the end of the day, it's business and and we're people. Right. And so, so hurt people. And have you heard this before? Hurt people hurt people, you know,

Tim Fitzpatrick
I tell my kids that all the time.

Andres Escobar
And it just happens. We might be getting them at the wrong place at the wrong time. Just so I would say that just, you know, continue doing what you're doing if you're a business owner providing that value to people, don't allow one person to bring you down and just push forward. You know, you have a purpose and a value in you and just share that with the world, share your light.

Tim Fitzpatrick
Awesome. I love that. And one thing I will leave people with, too, when it comes to reviews is, man, read your reviews, read your competitors' reviews. There is so much information you can glean from reading reviews. It will be it's invaluable. So they're out there. They're great tools that will tell you what they're happy about, what they loved about working with you or your competitors, what results they experience. Those are all good things to know. So if you guys need help getting more reviews, reach out to Andres at Review Biz, where is the best place for them to go Andres?

Andres Escobar
Yeah, they can go to the website. They can scan their business, get a free review audit, ask also if they, they do the contact us form and they just tell us I'll give them the template we have, we have a review template that how to respond to positive reviews and how to respond to negative reviews. And so we'll help them with will provide that for them and if they want us to help them figure it out how to make it better, like, well, we'll talk, you know, we'll just have a conversation. They can book a time with us. But yeah, I'll provide that as an extra value and they'll be able to get that download.

Tim Fitzpatrick
Awesome. So that's a Review Biz that's B-I-Z dot I-O. So ReviewBiz.io. If you need help with your reviews, reach out to Andres. He obviously knows what the hell he's doing and he can help you get more reviews more consistently. So with that, I'm going to close things out here. I really appreciate you guys taking the time to listen and watch. If you need clarity on where to focus your marketing efforts right now, hop on over to our website at Rialto Marketing dot com. That's R-I-A-L-T-O marketing dot com. Click on the get a free consult button. I guarantee you will get a ton of value and walk away having some clarity on where you need to focus right now. Andres, thanks so much for taking the time to be here till next time, guys. Take care.

Andres Escobar
See you all. Thank you.


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About the Author Tim Fitzpatrick

Tim Fitzpatrick is the President of Rialto Marketing. At Rialto Marketing, we help service businesses simplify marketing so they can grow with less stress. We do this by creating and implementing a plan to communicate the right message to the right people. Marketing shouldn't be difficult. All you need is the RIGHT plan.

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