Website Redesign 101: What Every Small Business Needs to Know

The importance of your small business website can't be understated, and when it's time for a website redesign it's serious business. It's not enough for small businesses to put up a website to simply show they exist online.

Your website is the hub for your entire marketing efforts, and it must be able to take a prospect through the entire customer journey.

So, I'm going to take your through website redesign 101 in this article to make sure you nail it!

“Getting a quality website is not an expense but rather an investment.”  - Dr. Christopher Dayagdag

There's a lot of reasons why your website might need a facelift. Here are a few reasons why you should consider a website redesign.

• Your current small business website design is annoyingly slow.
• Your website isn't giving you results like more sales and leads.
• Your website isn't mobile-friendly and is hard to navigate.
• Your competitor's website is more effective than yours.
• Your website tools are ancient.
• Your current small business website design doesn't reflect your brand at all.
• Your website is not search engine optimized and lacks fresh content.
• Your current small business website design isn't getting visitors due to lack of security.
• You haven't redesigned your site in the last 3-5 years.

Keep in mind, redesigning a website is going to to take a certain amount of time and money to turn it into the money-making machine it should be.

Remember, this is an investment in your business, not an expense.

This is a loaded question because it is highly dependent on your specific needs.

All of the following will impact cost:

• How many pages is your site?
• Do you need content writing?
• Do you need custom integration with other systems in your business?
• Do you need e-commerce capability?
• Do you have blog content that needs to be migrated to the new site?
• Will you be using a website builder/template or will your website be completely custom?

Because of this, website design costs run the gamut.

If you are reasonably skilled you can set up a simple template website by yourself for less than $100. A semi-custom site created on a full-featured website builder or a WordPress template in the 5-10 page range will typically cost between $1000-$4000 dollars.

With a custom site, the sky is the limit. They will typically start at $10K and will go up from there.

Prioritize Your Content

Remember, your website content is very important. Save all the useful content from your current website prior to starting your redesign.

Don't know what content to include? Here are some examples:

• eBooks
• Press Releases
• Whitepapers
• Videos
• Images
• Blogs

Fun Fact: Did you know that blogging can result in a 55% increase in website visitors?

Identify Your Calls-to-Action (CTA) and Landing Pages

In the beginning of this article, I mentioned your website needs to take prospects through the entire customer journey. Your website must have calls to action that encourage visitors to take the next step with your business.

It's important to identify the CTA's you want on your website and the landing pages you will need for your CTA's (if any).

What is a Call-To-Action (CTA)
A call to action is usually an image or line of text that prompts subscribers to take the next step. I'd encourage you to have a CTA on almost every single page on your website.

Lead Subscribers to a Landing Page
Sometimes your CTA's will allow people to immediately take the next step, like filling out their name and email to get your eBook.

In other cases, you may need to provide more information before asking people to opt in. This is where a landing page comes in.

A landing page is a standalone web page used for marketing and advertising. When a visitor clicks on the image or link you've displayed on your site, they "land" on the landing page for additional information. 

Create a Map of Your Current vs New Website

In order to get where you want to go, you first need to understand where you currently are.

Before starting a website redesign, you must have a list of the current pages on your site and the URL for each page. Then you can map out what pages will stay and which ones will not. Screaming Frog is a popular tool for this purpose.

Part of this process is also determining what your URL structure will be and whether you will need to set up any redirects.

Don't Forget About Your SEO

Have you been spending time and money on SEO? Don't mess up your SEO when you transition to your new website.

Make sure you understand the keywords you currently rank for and the keywords you want to optimize for on your new website.

Using all the information you have gathered in step 3, it's now time to actually start building your new website.

Take it one page at a time, starting with your home page. When the site is complete you will want to test everything you can before going live.

The evaluation and planning stages of this process can take weeks or even months to complete but the most exciting stage is launching your newly redesigned website.

Hit that launch button and hold your breath!

New website launches are rarely perfect, so don't expect yours to be issue free. Once your site is live you'll want to double check to make sure everything is working as expected.

If you followed my advice above, you established some goals for your new website. Now it's time for the rubber to meet the road.

After a predetermined amount of time, you need to measure your website's performance against your goals. How did you do?

Don't get frustrated if you fell short. Now you know where you need to focus and make adjustments on your site to reach your goals.

Honestly, a website is really never done. You should consistently monitor performance versus your goals and make the necessary changes to continue improving performance.

You may have made some common website redesign mistakes. Let's take a look at some of the more common ones people make.

Redesigning a website is not an easy task. Even experts commit mistakes which can lead to a poor performing website. Here are some of the common mistakes you should avoid.

1. Confusing Designers with Web Developers
   Understand that both positions may be required depending on the complexity of your website.
   
   Designers handle the artistic tasks like logo designs, graphics, images, and page layout, while developers construct the backbone of a website redesign and know languages specific to the web. HTML, Javascript, and CSS are among their specialties.
2. Not Designing with a Mobile First Mindset
   If your current small business website design only works on desktops and laptops then it's a perfect time to redesign. Redesign a responsive website to draw more mobile users in. A mobile-friendly site also simplifies content consumption and enhances SEO.
3. Simplicity is Absolute
   They say that simplicity is key in website redesign. However, most website owners make things more difficult. When redesigning a website, make sure that visitors can find what they're looking for on the Homepage quickly. Also, the navigation options should be available all the time and show up on mobile devices.
4. Not Considering Site URL Structure
   Redesigning a website doesn't always means changing URLs, but now is the time to do it if your site needs it. I linked to some site structure resources in step 3 above.
5. Pause Blog Posts
   This mistake happens more often than it should. Redesigning can take weeks or even months to complete and we can't change this fact.
   
   Don't put blog posting to a halt while redesigning. Remember that search engines like Google favor sites that are continuously updated.
6. Thinking Great Design = Pretty Design
   Great website design actually has nothing to do with looking pretty. Yes, you want your website to be a great representation of your business, but you want it to be functional and effective ahead of anything else.
   
   Focus on clear messaging, easy navigation, and a frictionless process (for visitors to take the next step) to ensure you have a great website redesign.
7. Eliminating Keyword Optimisation
   Website redesign is not the same as designing a website for the first time. Know what you are doing before you remove or change keyword optimization on the title tags, header tags, content, alt tags and meta descriptions as part of the redesign process.
   
   Try benchmarking your SEO settings before redesigning to help you understand your keyword priorities.
8. Forget Other SEO Elements
   Aside from keywords and content, you should also look into moving important SEO elements like on-page SEO and backlinks to your new website. You want to ensure your website changes don’t impact search rankings, but instead, have a positive impact in encouraging more traffic.

These website redesign mistakes are just a few out of the many mistakes out there.

However, if your redesign process is coupled with the best practices below, then you should be fine.

Here are some website redesign best practices to get you on track.

Communication is King

Effective communication is the key to a successful website redesign project. All the crucial steps should be communicated well with the stakeholders like developers, designers, marketing team, social media team, etc. This creates a strong system within your redesign team. Effective communication also helps save time, energy, and money.

Make Sure You Create Brand Consistency

Customers become loyal to a brand when they see consistency. Redesigning your website must be consistent with who you are as a brand. The overall web design should mirror your products and services and your customers should easily recognize your business at first glance.

Test the New Site for Usability

You don't want a totally unusable website. When you launch a new site, double check the following

• All links are redirecting your visitors to the right landing page.
• All the information in your new site is accurate. 
• The font style and size should be uniform on every single page.
• The images should be impeccable.
• The site speed is optimized. (Slow websites lose visitors faster than anything else.) 

Testing the overall usability of your site will help you maximize the visitor experience as much as possible.

Anticipate and Manage Setbacks

Every project encounters delays and problems. Sometimes these setbacks can't be avoided. The best thing to do is to anticipate them and manage them well when they happen.

A website redesign timeline can be affected by sickness, vacations, holidays and all sorts of emergencies but these can be managed by creating schedules and having backup personnel on standby.

Slowly but Surely Deploy in Stages

It is not necessary to make all the features of the new website active when you launch a new site. You can deploy them in phases. Start with the most important features first.

Then, continue deploying other features that may not be mission critical at the beginning. Doing this will allow you to collect user feedback as improvements occur.

I know what you're thinking, given all the redesign steps and mistakes to avoid, how do you choose a website redesign company to give you the best results? Let's look at that now.

To help you choose the best website design agency or firm, I put together a list of what to look for and what to do when evaluating them.

1. Choose a company with a clear and exact office location listed online.
2. Choose between working with an agency, a small business, or a freelancer for your website redesign.
3. If you choose to work with an agency or a small business, know the team members who will directly work on the website redesign.
4. Choose a company that has a solid track record and background.
5. Choose a company that can give you a timeline for the completion of the project.
6. Choose a company you feel comfortable with.
7. Before choosing an agency, small business, or freelancer:
   
   Always check online testimonials.
   Do a reference or background check.
   Interview agencies like you would employees.
   If the agency is using a CMS (content management system), ask for a more detailed info on the CMS.
   

You'll also find this list of essential questions to ask before hiring a web design company helpful when interviewing potential companies to work with.

That's website redesign 101. You now have a great outline to get started and create an awesome small business website design that will serve your business well.

I hope you found this helpful. Feel free to comment below or share.