What You Need to Know About Working With Virtual Assistants

Do you want to get more done? If so, it's important to stop doing things that aren't the highest and best use of your time. I'm speaking with Brady Morgan from Virtual Assistant Staffing Agency today about how you can use VA's to help.

Watch This Episode


Listen To The Podcast

Subscribe To The Podcast

Apple Podcasts
Spotify
Google Podcast
Stitcher
iHeart Radio

Read The Transcript Here


Podcast Transcription

What You Need to Know About Working With Virtual Assistants



Tim Fitzpatrick
Do you want to get more done? If so, it is really important to stop doing the things that are not the highest and best use of your time, and virtual assistants can be a great help in doing this. That is why today we're going to dig into what you need to know about working with virtual assistants. I am Tim Fitzpatrick with Rialto Marketing. Thank you so much for tuning in. I am super excited to have with me today Brady Morgan from Virtual Assistant Staffing Agency. Brady, welcome and thanks for taking the time.

Brady Morgan
Hey Tim, I appreciate you having me on.

Tim Fitzpatrick
Yeah, absolutely. Man, we had a great conversation a little while back on your podcast, and I enjoyed it so much. I wanted to continue it and get more into what you're doing and how you're helping people. So I appreciate it. So before we dig into working with virtual assistants, just tell us a little bit more about what you're currently doing with Virtual Assistant Staffing Agency and how you're helping businesses.

Brady Morgan
Yeah, absolutely. So Virtual Assistant Staffing Agency, we do exactly what it says. We staffed virtual assistants or business owners who want to scale. We have seven core areas that we staff in administrative assistants, bookkeeping, cold calling, content creation, data entry level generation and social media management. So basically the core things that you are doing on a repeatable basis, but they're simple enough to where you can outsource some pretty easily. So what we're doing Virtual Assistant Staffing Agency is we're trying to make the hiring process seamless and we are trying to source the best virtual assistants we can for our clients.

Brady Morgan
And that's done through a proprietary grading system that we have within the we'll get more into that. But essentially, it's just grading their interviews and grading their English proficiency so that we know for a fact replacing the best person we can.

Tim Fitzpatrick
When you guys are placing are you placing part time and full time or is it all full time placement?

Brady Morgan
It's both. It's 20 hours and 40 hours. And the reason we did that is 40 hours is obviously full time. But 20 hours is a good part time measure for someone who maybe they don't have 40 hours worth of work. And I think the worst thing you can have as an employer is an employee that doesn't have enough to do because you can read about it. So 20 hours is perfect. People are like, what, about ten hours? Well, ten hours isn't really enough to see results, in my opinion.

Brady Morgan
20 hours is what it really takes to see the results and still get enough done to where you can go on with what you want to do. So we honor both those models because at the end of the day, we want to be able to break down people's barriers if we only place full time. The people who want to do part time assistants wouldn't go through us. So we have to offer those different options so that people will continue to come to us because we have them.

Tim Fitzpatrick
Got it. Cool. Well, I love it. I'm super excited to dig into this because I have had virtual people on our team for, gosh, over five years now. I love having them as part of our team. They do a fantastic job. And really, it's you know, it's no different than anybody else except they're remote. So I love it. So how did you get into sourcing virtual assistants? How did you get started doing this?

Brady Morgan
Yeah, absolutely. So at the beginning of COVID, me and my business partner started a company that was about finance, automated finance, digital CFO type stuff. And I didn't have any experience of virtual assistants, but he did. And we simply just took his virtual assistant, placed her within our company. And shortly thereafter we hired another one and the first one we got, she was good, but not to the standard that we wanted.

Brady Morgan
And we saw the gap. Right. We saw the second person we hired is still with us today. She's our hiring manager. She works on my podcast, she does a lot of different things for us. So she became our standard. I said there is a lot more of her out there. So how can we ensure that we find more of her out there and more people get people like her for their businesses? So we saw the opportunity. Right.

Brady Morgan
And not only that, but we're super transparent about price points and people are charging a large amount of money to place virtual assistants. And it's a very simple process. And that's coming from me, who is a business owner of a virtual assistant staffing agency. It's a simple process, but we merely just take out the headaches and save you time. And at the end of the day, we said, you know, there's an opportunity here to actually help business owners and not just take large sums of money out of their pocket. So let's go after it. Let's get really, really good at it.

Tim Fitzpatrick
Yeah, that's awesome. I love it. So you needed to solve a problem that you had, and that's how a lot of people end up getting started. What are some of the ways that virtual assistants can help business owners? You talked about it was seven or eight disciplines that you get, seven disciplines that you guys hire for which. So let's just dig into that a little bit more.

Brady Morgan
Yeah, absolutely. And I'll reiterate, those seven administrative assistants bookkeeping called. Content creation, data entry, lead generation. Social media management, the reason I memorize those is because they're in alphabetical order.

Tim Fitzpatrick
Love it.

Brady Morgan
I memorize it better. But at the end of the day, you really have to understand what am I doing on a consistent basis. That just takes a lot of time and a lot of people don't know. A lot of people have not ordered in their time. And that's fine. Right. But it's understanding, OK, it's been three days or even a week and say, what am I spending my days on and be specific as possible and you'll find that you're spending a lot of time on tasks that can easily be outsourced or simple stuff, but it just takes you time to do it.

Brady Morgan
And what people also don't understand is think about because like we're doing this podcast right now, but you own a marketing company outside of this room. You're working on a marketing project and then you're like, oh, crap, I have to edit a interview for tomorrow yourself. Right. So not only are you spending the time editing the interview, it's the time it takes to actually get in the zone of editing that interview.

Brady Morgan
And then when you finish an interview, getting back in the zone to the marketing project. So it's not just an hour or two hours, it might be three or four hours, depending upon how big the interview actually is. It's really important for you to understand that your time is very important. And when you can outsource those tasks, that can easily be documented for around four dollars an hour. Why would you not?

Tim Fitzpatrick
Yes, yeah. I think it's it's really important to understand what your effective hourly rate is as a business owner. And if you are spending your time on things that are below your effective hourly rate, it's not the highest and best use of your time. And you need to figure out how you can get somebody else to do that.

Brady Morgan
Exactly. You know, it's a good example. I was talking to someone the other day and he wanted to outsource somewhere for 20 hours a week at about four bucks an hour. So that's 80 bucks a week. Now, I told him, I said, do you think you can make eighty five dollars in those 20 hours? But at that point, it's a you have a positive ROI. So that's when it makes sense. But people were like, well, I'm outsourcing the work, but they view it as a cost. It's an investment.

Brady Morgan
There is an ROI on this investment time because what can that time do for you as a result? We'll have a hard time viewing it that way, which is fine. That's why we're here, to help them understand that I don't know what you need to be outsourced. Everybody's business is different. And maybe you prefer to handle the social media, the content creation, but you hate lead generation. That's fine. Yeah, your most pressing need. Let's outsource it and let's see what you can do as a result of that extra time.

Tim Fitzpatrick
Yeah, I love it. So I mean, working with virtual assistants, they're going to they can make more money. Right, they can be more efficient with their time. Business owners can spend time on the things that they actually enjoy doing, right?

Brady Morgan
You could even be outside of the business. You know, it's like, yeah, I'm working 80 hours a week. Let me just put 40 of those away and spend time with my family or go work out or go on walks or whatever, because, like, I understand the grind. Don't get me wrong, I understand the grind. But everyone has a ceiling when they burn out. Everyone does.

Brady Morgan
And if someone says they don't, you're going to hit it soon, right? You have to take care of yourself. And when you outsource work for really, really cheap and you have that team around you and makes your life easier and you're probably going to make more money as a result because you're more productive. Right. If I go to a sales call, that's my twentieth of the week. But not only that, but I'm handling everything else inside my business.

Brady Morgan
That sales call is probably going to be pretty bad because I'm tired, I'm drained. I don't want to be there. But hey, all I've done this week is work on sales calls and follow up. And I've worked 20 to 30 hours this week. I'm going to kill that sales call because I'm fresh. Yeah, ready to go. I'm determined to close this deal. And I know I have a really good team behind me handling all the stuff that I don't want to worry about.

Tim Fitzpatrick
Yeah. Yeah. So it's important as business owners for us to get to that place where we just realize we can't do everything. And frankly, we're not the best person to do a lot of those things anyways.

Brady Morgan
Right, exactly. When you're delegating work, it's things you don't like doing, things you shouldn't be doing and things you don't know how to do. Right. The first thing, delegate, is things you don't like doing. And I can almost guarantee everyone has something in the business they don't like doing. Now things you shouldn't be doing and things you don't know how to do might come later down the road. Right. Like if I'm trying to develop a web app or phone, I don't know how to do that.

Brady Morgan
So is it worth my time to try to learn and then build that one? I could outsource that for really, really cheap. And then I have my time back to focus on the things that I need to focus on. I think people try to play Superman within their business, which is great. Don't get me wrong, it's great to want to do that. But you can only be Superman for so long and so you begin to burn out.

Tim Fitzpatrick
Yeah. So I want to pull a couple of things out real that are really important, and then we can jump into this next question, which is, I think a really good one. So first, if we're thinking about hiring a virtual assistant, one of the things you said, which is key, is we need to document our time for two or three a week just to get as much as you need to to have a firm understanding of where your time is being spent so that you can audit that time and go, you know what, these eight things I should not be doing, right? So once you've got that documentation, then you can look at what things am I doing that I don't like doing, what things am I doing that I shouldn't be doing? And what things am I trying to do that I don't really know how to do that? From there, that's going to give people a good indication of what they need to hire a virtual assistant or multiple virtual assistants for. So once I get to that place of, OK, I want to hire somebody. What are the biggest mistakes people are making with virtual assistants?

Brady Morgan
I think they view them in the wrong way, right. And whenever people ask us where do you where these people from the Philippines are like, oh, and, you know, I get it right. I understand from first out, working with someone that's technically foreign, that could be a potentially scary thing. But you have to let your guard down and just listen and be open. These people are from another country but they speak very, very good English. And if they don't, you're not going to get placed with them from us. They're not going to steal anything from you. There're securities and the Internet strong enough to be able to guard against that.

Brady Morgan
Right. And people view them as a program. They don't view them as a person, as is a virtual assistant program. No, this is your employee. Now, the biggest mistake people make is they view it like outside of the program. But I'm just outsourcing work. It's a contractor, whatever. But when you don't have someone that's completely ingrained in your culture and your vision and your goals and all that good stuff, it's really hard to make a connection with that person.

Brady Morgan
Right. And additionally, you can hire someone that's really, really, really good at what they do. Right. They can be really, really good at lead generation, really, really good at content creation. But they could be a piece of shit person. And that makes it really hard to get along. And that makes that relationship really inefficient. So the biggest mistake people are making is they just don't view them as an employee. And when you do that and you make that shift, I promise you it's a lot better.

Brady Morgan
These are people. These are people, too. They have families. They have kids, they have parents. They have pets. They have hobbies. They have stuff. They probably in common with you. You just have to talk to them, be nice to them, understand where they're coming from. So I ask about their families like it's such simple stuff, but just be a good person. It's better for you.

Tim Fitzpatrick
Dude, I could not agree with what you just said more. I think so many people I've run into business owners who are like, oh yeah, I tried to hire VA. It didn't work. Right. And so many times I've seen that it didn't work with one of the biggest things is exactly what you just said. They're frickin people exactly like a human being. And most people that have issues working with VA's treat them like they're expendable.

Brady Morgan
Exactly.

Tim Fitzpatrick
It's like, oh, I'll try this. And if it doesn't work out, I can just cancel it. I'm not a big deal. Well. In a sense, that's true for them, but dude, you're screwing with somebody's life, so, you know. Treat them like they are part of your team. Treat them like people like you would want to be treated and nine times out of ten, they are going to do great work for you, but you just and the other thing, too, that I think people struggle with is the communication aspect of it. You know, you have to be really, really clear and overcommunicate, I think, you know, so like, ah, I have two people that work in the Philippines and then I have another one that is in Croatia and.

Tim Fitzpatrick
They're part of our team, you there again, I mean, they're like any other people that I might hire stateside to do a great job, they work hard. But, you know, like I'm using tools like Loom screen capture. You know, I use that every day for all kinds of things, but a huge benefit when working with people remotely in a team, because it just makes it so much easier to communicate, you know, but we've got Zoom. And, you know, there's so many tools out there to communicate with people remotely. We just need to take advantage of those.

Brady Morgan
Exactly. And that's another thing is communication. I find people and we teach this in a client training, we provide a daily meeting. It doesn't have to be 30 minutes or an hour. Five minutes. Ten minutes. Just check in. Hey, how's it going? What's on your plate for today? Do you have any questions? You know, on. I think it's really important, not only because of just communicate with your team, but we also have to understand, right. Let's be transparent, that English is not their first language. So at home, when they're with their families, do you think they're speaking English?

Brady Morgan
No, there's people in America who are from Mexico or from Spain or from Europe and they're going to go home and speak their native language. It's just part of it, right? Yeah, it's their culture.

Brady Morgan
So when you have that daily meeting and you're speaking English to them like you are in a way helping them develop personally and professionally. Right. Really important people to understand the other side and the other mistake. And this is probably the biggest one. People don't know how to delegate. People think that this task might be too complicated they can't delegate it or they document a process that is not detailed at all. And then they give that to their virtual assistant and their virtual assistant can't carry out because it's unclear.

Brady Morgan
And then they think it's the VA's fault. Now, it could be VA's fault. Don't get me wrong, just like with domestic employees, there are bad Filipino employees. Are there everywhere? It doesn't matter where you're located. But from my perspective, you give me an SOP that's super vague and you want me to not ask any questions and just carry out the process. I'm probably going to mess up because I don't know. It needs to be so and dumbed down is the wrong word, but I never know what else to say. It needs to be so dumb down to where you could give us to a five year old and they know exactly what it is like.

Brady Morgan
Left side of the screen. Click here, click the green button. This button says this. Click that. Because when you're that detailed, they don't they don't even need your SOP because they know exactly what to do. So you have some homework. We give people say, OK, you need a virtual assistant in this area. What I want you to do is I want you to go document every single process that goes along with this area. Right.

Brady Morgan
It doesn't matter for delegating or not. Every single process. And then when we pleasure VA, I want to look at your homework and we're going to talk about it and we're going to make sure that you have the SOPs in place needed to make that relationship really efficient and really effective.

Tim Fitzpatrick
Got it. I love it. So three big mistakes, you got to treat people like people, and that they are actually part of your team, they're not this distinct, separate entity over here. Two, you got to have really strong communication. And three, you got to get good at delegating. You got to put the SOPs, the standard operating procedures, the systems down. You're going to document those so that they're easy for people to follow.

Tim Fitzpatrick
One thing I wanted to ask you, which I thought was really interesting because you were talking about having daily meetings, are most of the people that you are placing working US based hours? Are they?

Brady Morgan
Yes. Yes. So when we talk a question, we ask in the application, are you willing to work with US based hours? If they say no, not even going to consider you smarter. Right. You have to be willing to if you want a job bad enough, you'll stretch to make it work, right?

Brady Morgan
So that I mean, we have a virtual assistant that works six a.m. to one p.m. or two p.m. her time in a Filipino time. That's p.m. to one a.m. my time. And that's fine. We don't I don't need her. But when she first started, she worked us based hours eight to five, so. At the end of the day, we're not going to play someone that isn't willing to be flexible now to be flexible, but they have to be willing.

Tim Fitzpatrick
You know, it's interesting because and I think it really depends, too, on what you're hiring for. There's certainly some benefits to having people work US hours. There's also benefits to having them work their hours because, you know, like our two people in the Philippines work their hours. So they are actually working through our night. So there are times where I don't know, most of the time I don't need to talk to them. I have a weekly I have a bi-monthly meeting with them.

Tim Fitzpatrick
And I other than that, I assign staff. They have ongoing tasks that they get done. And it allows for me as a marketing agency, it allows us to get requests from clients during the day and have those done the following day, which most people cannot do. So there's a lot of flexibility there, which is really pretty cool.

Brady Morgan
Yeah, absolutely. And again, it's specific to everybody's situation is on what you want. And if you need someone to work US based hours if someone's doing cold call in and lead generation, you gotta be working US based hours. Right. But if you're doing content creation or maybe like SEO work or web design or bookkeeping like that can be done overnight. It doesn't have to be done immediately during the day.

Tim Fitzpatrick
Yeah, absolutely. So there's a ton of flexibility there depending on what you need. So why is it so important, you know, why do you need to have a team to scale business? Let's dig into this.

Brady Morgan
So when you're scaling a business right, you ultimately need more time, right? If you're handling sales calls, you're handling all those other stuff, handling fulfillment, and it's going well. How do you make more money? You do more, right?

Tim Fitzpatrick
Yeah.

Brady Morgan
You're going to cap on time eventually because there's literally only 24 hours a day. But we tell people is let' assume you work 40 hours a week just to make it easy. What happens when you hire another full time employee? You don't have 40 hours a week for your team.

Brady Morgan
You have 80 hours. The other person, you got 120 hours or someone else, hundred and sixty hours. See how you are just multiplying your time every single time you hire someone on your team. That is a recipe for scaling. You have to have more time during the day to scale. You have to have more time during the day to make more money if they have more time during the day to be strategic, more time doing the day to handle requests.

Brady Morgan
And when that happens. You're good to go, but for people who are just so bent on being a solopreneur, that's fine. I understand. Being a solopreneur because you don't want to give up control. You know, you're not giving up control. Right. You control what happens. You just have someone care enough for you while you're doing something else. Yeah, it's really wrapping your head around what am I willing to do to scale.

Brady Morgan
And to be completely honest, I believe hiring a virtual assistant. Yes, I'm biased is the cheapest way to scale. You can buy a business coach, you can buy courses are typically pretty expensive. I mean, a lot. But when you hire another team member, I mean, you have more time and that's an asset that you can't get back.

Tim Fitzpatrick
Yeah, well, look, I can give you a case study, OK? I hired a client support and project manager actually like right as the pandemic was hitting. He's based out of Croatia. The stuff that we are getting done at this point, I've just reached a point where I do I can't imagine him not being part of our team is he is adding so much value to what we do. And he's helping me be able to spend my time on things that are a better use of my time.

Tim Fitzpatrick
And frankly, he's doing things that he's better at than I am. It's I mean, it's invaluable, you know, and if we like you said there, if you would just want to be a solopreneur, that's totally OK. There's absolutely nothing wrong with that. But if you really want to get off the treadmill of being a business owner, you have to replace yourself. You have to pull yourself out of these all these processes, because really, at the end of the day, if you're doing all kinds of stuff, all you did was create a great job for yourself.

Brady Morgan
Exactly. Exactly. And people first of all, you have to understand what your definition of success.

Tim Fitzpatrick
Which is different for all of us.

Brady Morgan
It's different. Right. If you're like, no, I want to work one hundred hours a week. Sure. Do it. It's your life. Do what you want to do. But if you're like, no, you want to travel more with my family or I want to visit this area or I want to join a league soccer team, I don't know about you, but you need time to do those things.

Brady Morgan
So you have to frame your mind around, OK, if I want that to happen, I have to make money still. So how does my business run while I'm not there? Yeah, automations, sure, but there's a lot of things automation can't do and things that people have to do, and you can go so far to outsource an entire sales team to our all you're doing is making sure things are going smoothly. That's it.

Brady Morgan
But you're still making money automatically. Now and a lot of people with like the four hour work week from Tim Ferriss, he use virtual assistant. That book was written probably about 10 years ago, I'd say. Virtual assistants and people like, oh, there's no way that would happen four hours a week. There's no way. It's very, very possible. Yeah, you've got to be strategic and it's hard work to get to that point. It's worth it. Right. And again, it comes back to what is your definition of success like? What do you want your life to look like?

Tim Fitzpatrick
Yes, I love that. So before we cut out here, let's talk a little bit about because I know with Virtual Assistant Staffing Agency, you guys are offering two different services. And when I think about hiring virtual assistants, I think there's three options. Right. The first option is obviously, if I have the wherewithal and the time, I can hire a virtual assistant myself, bring that person on, do all that. But you guys handle the other two aspects of this. And I think it's important for people to understand so that if they want to do this, they know which is going to work best for them. So can you touch on those two different?

Brady Morgan
Yeah. Yeah, absolutely. So one of them is maybe you have the time, but you don't know how. The other one is, maybe I don't have the time, but I know how. Right. Which when you don't have the time, but you know how it's typically more of what we get.

Brady Morgan
But the process is really simple and we keep it this way because hiring and vetting can definitely be a headache. And the worst thing in the world is when you hire a virtual assistant and then you have to fire them because they suck. That's firing people regardless of their skill level. That's hard to do, right? The process is super simple. Three steps. First step is identification. What do you need? Right. You might say I need all seven things.

Brady Morgan
Well. Don't do that, because if you never hired or had an employee before, it's going to make it really hard for you to document every single process for all the different things about your business. Start with one start. Let's get really good at one. And we say, what is your most pressing need? What thing do you just absolutely despise doing? Right. So now we know, OK, this is what you need.

Brady Morgan
We have a VA order form. We fill it out, automation's kick in. This is where our work comes into play it step two, which is vetting. So we go out, we post a job in several different places. We have a community of virtual assistants ready to go. And we say this is what they're looking for. This is the working hours. This is the pay. This is what's going to be delegated. This is the software is you need to have experience in and then people start applying.

Brady Morgan
Now, once they apply, they're going to get within their application. There's an English proficiency test. Now, that English proficiency test has 20 questions. The first fifteen is just simple stuff we probably learned in middle school, like fill in the blank, but we got to know, right. Can you read English and formulate an actual sentence? That makes sense. That's fine. The last five questions is me reading a little excerpt on a video and they have to answer the question based off what I asked does two things.

Brady Morgan
It makes me know that you know how to read the English, too. It makes me or it helps me know that you know how to listen and hear two completely different things, in my opinion. We get that score. Now once they apply, they submit, they're going to get an email that asks them to submit a video interview. And that video interview has eight questions, specific per job. And that's on purpose because I'm not going to ask the social media content creator how they did the generation. That doesn't make sense.

Brady Morgan
But the reason it's a video one to help us out. Let's say we have one hundred applicants. It's going to get really hard to interview one hundred applicants. So we have the video. But that does three things for us. Ten minutes. And it's very vital when you actually think about it. One. I want to make sure you don't actually follow directions, can you sit? Can you actually record a video of yourself and submit it to me? And that's the way they have to submit it.

Brady Morgan
Two, can you talk around what you say you're actually skilled at? In my opinion, when someone asks you questions, they can kind of lead you in a direction that kind of makes you just agreeing. It makes you sound like, you know what you're talking about. When you have to talk about it yourself, you can sound like an idiot pretty quickly. And that's not just, you know. So the reason we do that is because we tried to hire a social media manager in-house.

Brady Morgan
And all she could tell me was she did social media management. She couldn't give me any examples. So I'm like, OK, so you don't really know how to be social media management. You're just saying you did it right. So now, OK, I want you to talk about it. Give me examples. The third thing is, remember, we know they know how to read. We know. They know how to listen. Can I speak it well? English.

Brady Morgan
And that's what they do in the interview does for us. Once that's submitted. Oh, and then the fourth thing, actually this is very important. It's a barrier to actually get them to submit an interview. It's work to do it yourself. So if they're not willing to submit a short eight to ten minute interview. I don't want you I don't know, they're not going to be a good fit. Exactly. It's not hard work, but people just want to do it.

Brady Morgan
So after those four things or that that we see, they submit at the interview, our hiring manager goes in and listens to the interviews and grades them for seven different categories. And the top of my head, I don't know the seven different categories are, but the interview is 70 percent of the overall score and the English proficiency test is 30 percent of the overall score. Now, it makes it easy for us because now we can say, hey, client A, we are sourcing our best lead generation assistant and we have a score to back that up.

Brady Morgan
It's not just an abstract saying, oh, this is the best one. No, we have a score that literally backs that up. So now we're placing them with you. You feel confident, but before you say yes, they're actually placed, we're going to send their stuff to you. We're going to send the resume, their evaluation form, their interview, the English proficiency test score, their overall grade LinkedIn profile, Facebook profile, Internet speed test, all this stuff to you.

Brady Morgan
And when you say yes, we hop on a placement call. Now we're telling this person, hey, you were chosen, but they're still going to ask you questions. It's an opportunity for this person to talk to you face to face. So me hiring a manager, client and virtual assistant hops on a placement call. Again, I'm going to talk about the terms. Hey, this is pay. This is the schedule. This is what you're going to be doing.

Brady Morgan
And I'm going to give the client an opportunity to ask the VA questions and vice versa. And if everybody's happy after that, we're good to go. But let's think about that process. I just said a lot. How many different barriers does a virtual system have to go through to actually get to that place call? A lot.

Brady Morgan
They have to do an application that has a test first thing before even submitting an application. They have to take a test, then they have to submit an interview. Then we have to take all their resources and send them and get approved. Then we hop on a placement call and they have to actually, you know, perform well to actually, you know, be we're good to go. Everything's closed out. So something that could have taken someone maybe a week to do.

Brady Morgan
We can do it really quickly. Have a pretty quick turnaround time, right? So saying, hey, I can have a virtual assistant placed in three business days. It's Tuesday. I'll have your VA on their first meeting with you by Friday so they can hit the ball, hit the ground running on Monday, the following Monday. So we're going to go right now.

Brady Morgan
We do have a few guarantees in place to make sure that the clients protected. One is we guarantee will place in at least 10 business days. I just have three business days. But the reason we say 10 is people need weird things sometimes. Yeah, someone needed a code call, ones that also spoke Spanish. So I said, hey, you understand? You're asking someone to speak Tagalog, the native language, English and Spanish. That's trilingual. That's hard to find. Give us some time. We'll find it, though. And we did.

Brady Morgan
The other guarantee is within forty five days, which is about a month and a half. If you're not happy and I don't even care why you're not happy, maybe you just don't like this person. It's not my place to ask you why. We're going to place for one hundred percent free and that replacement is typically going to be immediate because guess what, every single person that we have a just a list of people and they're great. It's just simply saying, hey, this is the next highest grade of regeneration specialist that you need. Here you go a place immediately. So that replacement is not going to take ten more business days or five business days or a week or whatever.

Brady Morgan
It's pretty immediate. Now, something else we provide to clients is just a simple thirty minutes to an hour training. Either before it's like right before the placement reason being is because, like we talked about before, this is a different culture and I mean different country went into other holidays, learning how they work, learning how to delegate stuff like that, learning, you know, getting bonuses, payroll, stuff like that, if you never had an employee.

Brady Morgan
This is pretty vital stuff, but it's all really broken down. And in short sentences, there's no videos and short sentences on purpose because you shouldn't be spending a lot of time that is training. It's not rocket science, but you need to know it. Right. From that point forward, your place at the VA, we're good to go. We're going to follow up over the course of a month and a half and we're going to make sure all is good. And that's our process. There's a lot in the middle, but the thing in the middle is what we do. And it's what you don't have to do.

Tim Fitzpatrick
Yes, I love it, man. So, Brady, you've offered a ton of value here, man. I love it. I think anybody that is thinking about hiring a virtual assistant just got a bunch of information in there, they're ahead of the game. If people want to learn more about you, Virtual Assistant Staffing Agency, where do they go, man?

Brady Morgan
Yes, so our web website is a staffing agency and you might have to put a Ford and Vassar Vassar hyphen home. And I know you have this right here for some reason that works on certain browsers and then the other one works on other browsers. I don't know why I don't know enough about it so I probably delegate that information. All right.

Brady Morgan
You can go there. And guys, I mean, we have a ton of information on there. You can book a demo call. There's tons of buttons to book a demo call, but read the entire website. Virtual assistants aren't for everyone. And there's a time and a place for them. But if you really want to scale and you have things you don't like doing, the VA is for you and I'm happy to talk about it around four dollars an hour.

Brady Morgan
We're really transparent about pricing. We have a ton of FAQs to talk about how much we charge and the option to actually spread a payment across a year. And I can talk about that right now. We have a placement fee up front of fifteen hundred dollars. A lot of people don't want to part with that capital up front and that's fine. It's not up to me to tell you what to do with your money. And as a finance guy myself, I know that money is worth more today than it will be tomorrow, and that's fine.

Brady Morgan
So you're saying, yeah, I just can't do the fifteen hundred. That's fine. We're just going to bump it up. Five hundred dollars at two thousand. We're going to spread that across a year. So you're paying weekly. Thirty eight bucks a week. So if you're paying four dollars an hour for a full time VA, that's one sixty a week. It's just rounded up to two hundred with our fee. And at that point we actually take care, take care of payroll for you.

Brady Morgan
So you pay the two hundred, you pay the VA one sixty, we just keep it off the top and we're good to go and it helps people keep money in their pockets.

Tim Fitzpatrick
So you got a couple of different options. So, Brady, thank you so much. Man, I really appreciate you taking the time. And thank you to those people that are tuning in, watching, listening. I am Tim Fitzpatrick with Rialto Marketing. If you want to gain clarity on where to focus your marketing efforts right now to get the best return, hop on over to our website at rialtomarketing.com. That's R-I-A-L-T-O marketing.com.

Tim Fitzpatrick
Click on the get a free consult button. Guarantee you'll get a ton of value from it and walk away knowing exactly what you need to focus on right now. Remember, marketing shouldn't be difficult. All you need is the right plan. Till next time, take care.


Connect With Brady Morgan


Links From The Episode


About the Author Tim Fitzpatrick

Tim Fitzpatrick is the President of Rialto Marketing. At Rialto Marketing, we help service businesses simplify marketing so they can grow with less stress. We do this by creating and implementing a plan to communicate the right message to the right people. Marketing shouldn't be difficult. All you need is the RIGHT plan.

follow me on:

Leave a Comment: